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Frequently Asked Questions
Everything you need to know about P-nice — shipping, returns, ingredients, and how to make the most of your routine.

How long does shipping take?
Standard US shipping arrives in 3–7 business days from our Grand Rapids, Michigan fulfillment center. We process orders Monday–Friday and ship within 1–2 business days of order confirmation. You'll receive a tracking link by email as soon as your order ships.

Do you offer free shipping?
Do you ship internationally?
What is your return policy?
Are your products vegan and cruelty-free?
Where are your products made?
Can I use retinol if I have sensitive skin?
When should I apply each product?
How do I store my products?
What payment methods do you accept?
How do I contact customer support?
Still have questions?
Reach our team — we usually reply within one business day.

Email: support@p-nice.com
Phone: 616-520-1895
Mail: 3008 Woodbridge Dr SE, Grand Rapids, MI
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