Policies
Privacy Policy
Your trust matters. Here's exactly what we collect, why, and how we keep it safe.
This Privacy Policy describes how P-Nice ("we," "us," or "our") collects, uses, and shares information about you when you visit our website, create an account, place an order, or otherwise interact with us.
Information We Collect
When you shop with us or create an account, we collect information you provide directly: name, email address, shipping and billing addresses, phone number, and payment details. Payment card information is processed by Stripe and is never stored on our servers.
We also collect information automatically through cookies and similar technologies, including your IP address, device type, browser, referring URLs, and pages visited on our site.
How We Use Your Information
We use your information to process and fulfill orders, send order confirmations and shipping updates, manage subscriptions, provide customer support, and personalize your shopping experience.
With your consent, we may also send marketing emails about new products, promotions, and routines. You can unsubscribe at any time using the link in any marketing email.
Aggregated, non-identifying analytics help us improve the site and product recommendations.
Sharing Your Information
We share data only with vetted service providers who help us run the business — payment processors (Stripe), shipping carriers, email and analytics providers, and customer support tools. These providers are contractually required to protect your data and use it only on our behalf.
We never sell your personal information. We may disclose information when required by law, to enforce our terms, or to protect the rights and safety of our customers and team.
Cookies & Tracking
We use cookies to keep you signed in, remember items in your cart, and understand how the site is used. You can disable cookies in your browser settings, but some features (like checkout) may not work correctly without them.
Your Rights
Depending on where you live, you may have the right to access, correct, delete, or export your personal data, and to opt out of certain processing. To exercise any of these rights, email privacy@pnice.com and we'll respond within 30 days.
California residents have additional rights under the CCPA. EU and UK residents have rights under GDPR. We honor all valid requests in accordance with applicable law.
Data Security
We use industry-standard encryption (TLS) for data in transit and protect stored data with access controls and monitoring. Payment data is handled exclusively by PCI-DSS compliant providers. No system is perfectly secure — if you suspect unauthorized access to your account, please contact us immediately.
Children's Privacy
Our products and services are intended for adults 18 and over. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can delete it.
Changes to This Policy
We may update this policy from time to time. Material changes will be communicated via email or a prominent notice on the site. Continued use after changes take effect constitutes acceptance.